If you’re considering Molly Maids for household cleaning services, you’re not alone. With over 400 locations globally, the brand has built a reputation for skilled teams and eco-friendly products. But what do customers really say? Let’s explore Molly Maids reviews, weigh the strengths and concerns, and show how alternatives like The CoBuilders compare.

The Upside of Molly Maids

Molly Maids franchises frequently earn praise for:

Consistent quality:

“Team #15 Marilou and Leidy were very efficient and professional… E‑V‑E‑R‑Y‑T‑H‑I‑N‑G is spotless.” — Yelp

No-contract model & 24-hour warranty: Highlighted by locations like Molly Maid of Fort Worth and others.
House-specific service plans: Offers everything from regular to move-in/out cleaning, with flexible scheduling. Learn more here.

Common Complaints & Pitfalls

That said, a significant number of customers report concerns:

Inconsistent service & follow-ups

“Do not use this service… they did not do the job properly and had to return to complete basic things like dusting.” — Yelp Review

“Molly Maids was horrible… dust on things that should have been dusted.” — Trustpilot

Poor communication & billing issues

One customer in Florida shared frustration after being billed $225/hour for a 4 bd/2½ ba home.
Another in Austin paid $370 for under 2 hours, with refund delays. Full Review

Customer service failures

Complaints include broken items, unacknowledged damages, and poor issue resolution. See verified reviews on ConsumerAffairs.

Molly Maids vs The CoBuilders

Should You Choose Molly Maids?

Go for it if:

You want the structure and reliability of a national franchise.
Your local team gets consistently good reviews.
You prefer short-term, no-contract options.

Consider alternatives if:

Transparent pricing and tech-powered convenience are important.
You value consistent service and cleaner-client relationships.
You’ve had poor experiences with franchise chains.

Final Take

Molly Maids remains a trusted name — but it’s not without its flaws. For those seeking a more modern, consistent, and tech-forward experience, The CoBuilders delivers tailored cleaning with verified professionals and AI-powered support.

Looking for better rates and a smarter way to book cleaning? Try The CoBuilders today.