Cancellation Policy

The CoBuilders is committed to providing a transparent, fair, and simplified cancellation and refund policy that safeguards the interests of customers, cleaning contractors, and partners. Our policy is designed to offer clarity and ease in cancellation procedures, ensuring a seamless experience for all parties involved.

1. Cancellation Before Cleaner Assignment:

1. Customers may opt to cancel an order before a cleaner is assigned.
2. Refund Process: Customers are entitled to a transparent and fair refund, with the refunded amount being the original payment minus a nominal processing fee.

2. Cancellation After Cleaner Assignment:

1. In the event of a cancellation after a cleaner has been assigned, customers are eligible for a partial refund.
2. Refund Process: The refunded amount will be the original payment minus a processing fee and a modest compensation to the assigned cleaner for their time and commitment.

3. Cancellation Procedure:

1. Customers can effortlessly cancel their orders within The CoBuilders app with a simple click of a button.
2. The CoBuilders guarantees a transparent, fair, and simplified cancellation and refund policy that protects the interests of customers, cleaning contractors, and partners.
3. The amount of the refund is clearly communicated to customers at the time of cancellation.

Customers hereby acknowledge that The CoBuilders implements this cancellation policy to maintain fair compensation for its cleaning professionals and ensure the smooth operation of its services. For any queries or clarifications regarding this policy, customers are encouraged to contact The CoBuilders customer support at 214-233-5055 or send an email to sales@thecobuilders.com.

By engaging with The CoBuilders House Cleaning Services, customers and contractors expressly consent and agree to abide by the terms stipulated in this Cancellation Policy.