Cancellation & Refund Policy

The CoBuilders is committed to maintaining a transparent and fair cancellation and refund policy that protects customers while recognizing the time and commitment of cleaning professionals. Cancellation charges are based on the status of the cleaning at the time the cancellation is submitted.

1. Cancellation Before Cleaner Assignment

Customers may cancel a cleaning before a cleaning professional has been assigned.
The cancellation charge is the applicable card processing fee plus 3% of the cleaning price. The remaining balance will be refunded to the customer's original payment method.

2. Cancellation After Cleaner Assignment

Once a cleaning professional has accepted and been assigned to a cleaning, the professional may have reserved time and declined other opportunities in reliance on the scheduled appointment.
If the customer cancels after a cleaner has been assigned but before the cleaner arrives, the cancellation charge is the applicable card processing fee plus 10% of the cleaning price.

3. Cancellation After Cleaner Arrival

If the customer cancels after the assigned cleaning professional has arrived at the service location, the cancellation charge is the applicable card processing fee plus 25% of the cleaning price.
This charge recognizes the cleaning professional's reserved time, travel, and arrival at the service location.

4. Completed Cleaning

Once a cleaning has been completed, it may no longer be canceled. Concerns regarding a completed cleaning will be handled under The CoBuilders' applicable service, refund, or dispute policies.

5. Cleaning Professional Compensation

When a cancellation occurs after a cleaning professional has been assigned, a portion of the applicable cancellation charge, excluding card processing fees, will be paid to the assigned cleaning professional as compensation for the time and commitment associated with the appointment. The amount paid will be based on The CoBuilders' cleaner compensation rate in effect at the time of cancellation.

6. Cancellation Procedure and Refund

Customers may cancel eligible cleaning appointments through The CoBuilders app or other cancellation methods made available by The CoBuilders.

Before the customer confirms the cancellation, The CoBuilders will display the applicable cancellation charge and estimated refund amount. Any refundable balance will be returned to the original payment method, subject to applicable payment-processing timelines.

Cancellation charges do not apply when the cancellation results from The CoBuilders' or the assigned cleaning professional's inability to fulfill the scheduled service. The CoBuilders may also waive or adjust cancellation charges when appropriate, including in cases involving system errors or other circumstances determined by The CoBuilders.

Customers with questions regarding a cancellation or refund may contact The CoBuilders customer support at 214-233-5055 or info@thecobuilders.com.

By booking cleaning services through The CoBuilders, customers acknowledge and agree to this Cancellation Policy.